Our Reviews

We came in for a basic oil change and Brandon was very polite and answered any questions we may have had. The staff is always welcoming and cordial.

My experience at Frederick Chevrolet was expedient and thorough. It was very good work!!!

They did an excellent job getting my car in ,and found the problem right away.

Excellent experience. Will be back for my next vehicle.

I am very satisfied with the service I got with my car.

The salesman was very nice and helpful... However I was very upset i didnt get the well qualified buyer rate. I know i could have because i got it 3 days later at faulkner chevy on monday, when buying a truck. When i asked about it the guy told me that wasnt a thing and they didnt know why it was on the chevy website. That was inaccurate. So in the future I wouldnt return to this dealership because i felt lied to by financial guy that i meant with. I am upset by my rate and when I asked about gm financial that the rate was to be given he told me that I was wrong even when i showed him it on the chevy dealership.

The service department at Fredrick's is amazing. Nicky is easy to talk to and he has everything organized and moving forward. He always knows what is happening with your vehicle and keeps you informed. I will not go anywhere else to service my Blazer!

They were great. Service was quick and they professional

Thorough and timely. I feel like I get top notch service.

Brandon was very friendly and professional. He answered all my questions and I was very pleased with the service I received. I was very grateful that I was able to be seen at such short notice—you were very accommodating!

First class service

I feel like I was screwed. Services were done that may not have been necessary and that I did not request initially. It cost me 1200.00 for regular service and oil change which I asked for initially. I wanted AC serviced but I don’t think it needed a complete flush. They added a coolant agent which is what it needed. I was waiting in customer lounge for three and a half hours.

GREAT.

You all were great!

The service was great.

My service technician, Brandon, was Great to work with. Answered my questions with knowledge, a smile and friendly demeanor. Highly recommend.

Fantastic

I bought a new car and at my first oil change was told that I had a transmission leak. I took it back to the dealership for service and they had my car for five weeks. Gave me an electric loaner without a charger. My car was not fully detailed when I bought it so we asked for it to be detailed after service, I was told it was complete with the detailing completed as well but when I picked it up they had not touched the inside of the car. Very very disappointed.

I knew I wanted a new car. I was really pleased I was allowed to look around with out a sales person swooping down on me right away. When I found the one I was really interested in, he approached me with information about the vehicle. He suggested I take it for a test drive and I was hooked.

Check in was easy and appointment handled in a timely manner. Checkout took a little longer because I made my appointment through the app and asked to use my GM points on my bill. That request didn't show up on the paperwork. They credit was then added.

As always, everyone one was so helpful and considerate.

Everything went really smooth

GREAT SERVICE.

I was very pleased You charged less than you quoted. I was told that you will charge more than you quoted by another body shop

There is something wrong with with the truck I bought and it has been miss diagnosed twice so far

Another great service experience at Fredrick Chevrolet. Fredrick always knows what I need and gives you great service.

Great service

Rick Barlow was my salesman he made sure everything went smoothly on my new purchase I have had Rick as my salesman your at least 20 years

My Trax was serviced professionally and I was jnformed what was required.

They did a state inspection and emissions check was done in a timely manner, thanks

It was a nice no hassle experience. Friendly staff. Despite having closer options, I plan to continue returning to Frederick.

Service work was good. 8:30 appointment and job finished by 9 . Not happy with the bill. I’m a retired parts counter man. Part 12679099 has a list price of 62.84 and I was billed 67.84. The labor guide is 1 hour to install the part and I was billed 271.35 for labor. The job took 1/2 hour!!

Friendly experience knowledge people

no free snacks or water in waiting room no free car wash after servicing (Other dealerships offer the above such as Nissa, Hyundai etc.)

My experience was excellent, but I didn’t see a reason for my rearview mirror to be moved and my seat

Process went very smooth and faster than I was quoted. Great job!

Service was good on truck. We still have problems with radio going out in our Equinox.

Always helpful & knowledgeable

Very pleasent and helpful

I was told that my Bolt inspection and servicing would take an hour and they were correct. All is well.

Best dealership hands down, phenomenal service, sales representative and management were a pleasure to deal with, fastest and smoothest sale I have ever experienced. 10/10 recommend this dealership to anyone looking for a new vehicle.

Cody was very helpful and made our experience easy.

Everyone is friendly and helpful.

Outstanding communication from the entire team at the dealership. This was, without question, one of the quickest and easiest new vehicle purchases I have ever experienced. I received a fair, accurate assessment of my trade and knew within a few minutes exactly what the bottom line of the total deal was.

prompt service

Super nice and helpful people!!

The servicing of my vehicle was first rate. All of the items that I wanted taken care of were. Also, some other maintenance items were due that we took care of as well. I just have one item that I wanted to mention. I didn’t notice this until I got home and looked at the paperwork for the items serviced. I understood all of the charges for the various repairs. I paid by credit card, which I have typically done for all work since I have been using Frederick Chevrolet -Service to service my equinox. I have not noticed this until the most recent visit. I was charged a 3% credit card charge. I was surprised to see that as I have not incurred this fee anytime before.. In addition, no one communicated that there would be this service charge if I used a credit card. I don’t know if you’ve changed your policy or if this is an error. Any feedback you might provide would be appreciated.

Had to take my car into the dealership to get the body repaired and get it inspected, Art the service manager helped me access the damage on the body and assured me they would take care of it properly and as quickly as possible I received a phone call from him in a few days telling me it was ready. The repairs were perfect and complete, Safety inspection complete and stickered. All in all,everything done as promised, A pleasure to work with him, Arts the one to talk to !!

Excellent service from Naz and Brandon

I bought my Malibu there almost 20 years ago, and it is still running. I found their service capable and honest. My only issue is their frequent turnover of staff.

had my oil changed and then after it was done i got a email telling me i could have a discount on the oil change and now that's funny because i just had it done last week at Frederick Chevrolet and had to pay the full price

I came in for an inspection, oil change and tire rotation. They kept me informed of the progress and are very polite and generous.

It was good, I had my truck detailed. They didnt vacuum out the bed rug under the cap as I ask. But the lady that checked me out took care of it.

the car was repaired and is running well but I believed i was over charged for what was done to my car and for that reason i will not be taking my car to be repaired at your facility anymore.

Everything was as scheduled.

Had vehicle inspected. Everything that had to be done was explained to me. The service advisor Madison Lange was extremely helpful and made sure that I understood everything that had to be repaired. My first time at this dealership and was happy with your customer care.

Everyone was nice and extremely helpful

This more about GM than the dealership. The car needed an oil change and received notification from on Star with a special price of (little fuzzy about the price since i delated it) $39.99 which seemed low but made the appointment. After the oil change the bill was $95 with tax. Couple of things. As this was the first oil change by the dealer, I thought it would be free. Nope the offer was only good for one year. OK than what about the special from on star. Nope we don't honor that. Very frustrating!

Amy was great to work with. One of the least stressful vehicle purchases we have had.

Well done

My salesman Joshua P. was perfect. I went to the dealer with some internet knowledge about what I wanted and the intent to purchase a vehicle but was dreading the long process and hassle of my past experiences at other dealerships. Josh made the process so easy,...No pushing, no rushing and answered all my questions. He is very knowledgeable about all the vehicles I viewed and drove, and he was patient during the entire process, even retrieving keys to several vehicles. The whole process was painless and from start to finish I was only at the dealership for about 2 hours. I have had many great compliments about the vehicle and encourage everyone to stop in and see Josh. We are a Chevy family (currently having 3 in the driveway) and will continue to purchase from Fredrich Chevrolet without question.

They performed the tailgate update and changed the engine oil and filter: was completed very quickly

Professional and thoroughly satisfying service.

From the ordering of the vehicle to deliver was easy and very professional

I only realized after I left, they forgot to do the oil change. not happy.

Ease of doing business.

In and out fast

Problem is back the day after the repair.

Don’t comment about tire wear and rotation when the alignment was way out of spec. And I got charged a 4 wheel alignment and clearly 2 wheel was performed. Not to mention about the 5% credit card fee was not announced.

It was great

Excellent as always

All work requested and completed in good time. I was kept informed of any issues.

They found out what the problem is but we do need to take it back to finish the repair.

I did not enjoy my service experience. Tires were rotated. Kiosk said $25, charged $30. They are not inflated. Some scratches on my wheels at the lugnuts and the dealer is the only one to have touched my tires. Nothing crazy, just annoying. Oil was at least $20 more than kiosk pricing. Inspection/emission at least $20 more than kiosk price. Told to flush coolant at 30k miles while the manual claims 150k. Seems like this was completely unnecessary. Very unfortunate as I trusted the dealership service department and work but there too many issues here to continue giving them my business.

Julia was amazing! She was extremely accommodating and willing to support all my requests. I don’t drive my vet in rain. She made sure that my car remained in the garage. This was truly appreciated. The 2023 only has 1,100 miles!

Very helpful and informative

Great people, great deal on the vehicle, easy to deal with. Love the new Traverse!!!

Madison was terrific!

I appreciated getting an appointment the same day I called to have my tire pressure sensor replaced on the left rear tire.

It was great!

everyone was very curious, waited a little longer, but understand need tires, over all very please ..

Awesome service ... right in and right out ... Madison was awesome

Good

Waited more than 2 hours in the waiting room for an oil change. As a former automotive tech, I know the flat rate time for my vehicle is one hour at most. Either someone is losing money or my vehicle was held for ransom. Either way, I kept coming back because I bought my vehicle from there. But looks like I’m finding somewhere else to go.

My truck's appointment was completed in a timely fashion. However, when I was being waited on, a lady customer came in and the attendant addressed her several times about her visit. Also, I had a tire monitor replaced. The technician noted the tire pressure for all 4 tires and they were not at 35 tire pressure. He could have made sure that the tires were inflated correctly. On this visit, customer service was lacking.

I'm scared to drive my vehicle after what happened with the installation of the transmission, and most recently with what happened when I did my oil change, the technician check my air filter and did not replace it properly ,the box was left partially lose. Also I've been in contact with cheverlet trying to get my reimbursement for a a rental car ,however your company told them you paid for the car rental when I had received the invoice, I had to go get a copy from enterprise. Your company does really well on the phone to get customers to come in ,however, your service technicians need to match that with good service on the vehicle .

your folks were friendly and courteous . The work I needed done was done in a timely manner . What more could I ask for ?

???!!!

They didn't have the state inspection listed as a service even though when I called to make the appointment, I told the lady I wanted inspection, rotate tires and change oil and filter. My husband had to wait over 3 hours to get the services we wanted. He was not happy! I probably will not go back to Frederick Chevrolet for service.

I was very pleased with the service to my Trax and for the fact that Nicky drove me home so I did not have to walk in the cold and wind since my car could not be looked at right away. I appreciate that the problem turned out to be it needed a new battery and not an alternator.

This dealership is awesome. Everyone is so nice and very customer oriented. Salesman Cody was great from my first inquiry to the sale finalization. Would definitely buy from this dealership again!

Friendly courteous service

Everyone was so nice!

I like walking around looking at your selection of vehicles.

Always pleased with service

The individuals in the service department are very professional and treated me with respect. They answered all my questions in detail and recommended an additional service option to which I agreed and scheduled an appointment to have it completed.

It was a long day. We were not given a choice of who would finance the lease .

They diagnosed my car and showed me exactly what was needed. They ordered the parts and Brandon worked with me and got me a loaner. Definitely happy with the service. First time I have been there, but it won't be my last.

Everything was fully explained on the transmission flush process. I was done within 90 minutes and it seems to be a successful flush. No issues driving to work this morning.

The work was completed in a timely manner. Before that ,the service advisor insinuated that I did not make an appointment for my appointment. When I said I did and had done it online he said I should have called. He also told me that I must have used the "old" system and not the "new" one. I am not sure why there are "two" systems to make an appointment online. He then asked if I received a confirmation. I showed him the confirmation email. He became very defensive. I have done business with Frederick Chevrolet for many years and bought a least 6 cars from you but I will not be coming back.

The customer service was amazing. I was able to complete the paperwork and purchase my car with no complications!

The personnel were courteous and intentional. They kept me abreast of their progress. I also appreciated the Veterans discount.

I brought my car in and it wasn't long until they got me and showed me what was wrong. They could not work on it because they didn't have the parts. I wish they had more loaner cars available. I'm hoping that they will have one when they are doing the work.

I had a wonderful experience with the team. Nassir was great, transparent and very helpful. Hector walked me through the finance process, answered all my questions and made it seamless.

The young lady at the service desk was very helpful, friendly and informative. As a senior citizen that was greatly appreciated.!

Staff was very friendly and service was done in a timely manner!

My appt. Was honored in a timely manner . Work order explained.

Oil change became a serious quest for a new engine. Dealership helped and decisions will be in the future

Quick appointment scheduling

I very much appreciate the service on my Trax. I was kept up to date with what needed to be done. While I did not purchase my car at Frederick's they are always willing to service it. Many" Thanks" to the service staff!

Grate teck team very friendly and always appreciated when they could answer all my questions.

Awesome service as always

Lady at the desk was very nice and helpful. Did not know I had gm rewards and she showed me i did and my bill was covered.

Customer services was very nice

On time and professional.

Service on my Equinox was completed in a timely manner and without a problem . The waiting room and restroom were dirty and toilets not flushing properly. Just a sub par environment for your valued customers!

Service performed may not have necessary. But how do I know. I can’t prove otherwise. One has to believe that they were honest. That’s where I’m lacking confidence.

Very kind and helpful especially sir Julian

I got a new battery installed from Frederick Chevrolet and a month later was told my battery would need replacing. Frederick checked the battery and replaced it under warranty. Was happy with the service.

Great transaction. Friendly and knowledgeable. Would buy again!

Your people were very professional and took very good care of me

Brandon was so kind and efficient. He kept us informed as to what was happening and had the car on the road try soon.

Helpful service

Before my truck was finished being serviced the service writer informed me that I had 2 other services that were needed and asked if I wanted them taken care of while I was there, which I said if you have the time, yes go ahead and take care of those services. I appreciated them asking me about those services and doing them right away.

Didn't take too long. Friendly service techs.

No further comment needed

We have been dealing with your dealership for many years. Never have been disappointed.

It was easy to schedule my appointment on-line. My service adviser Madison came to me with suggested maintenance items. Everything went smoothly.

Always a great experience. Service staff are helpful, respectful, and knowledgeable.

Parts was backordered .. repaired/replaced at a later date

It was good, very fast. However, was charged for emissions and didnt need emissions due to low mileage. It was a good thing I asked, she said I had not gotten the car inspected there last year. Well, you are the only place I have my car serviced for anything, so I pointed that out to her and she did credit me a bit. I dont understand, why I still had to pay some sort of fee for it though, when it wasnt necessary?

everything was great

Excellent people work here good attitude the guy explains everything for me the name hector is the best thanks for your service.

The service was quick. It took around 35 minutes. The customer service rep that took my keys was very polite, professional, and kept me up to date with the status of my services for the day.

Friendly and timely

Very quick and detailed service!

Always have good service

knowledgeable, efficient, friendly, comfortable waiting area

Staff was friendly, pricing was a little higher than expected compared to other dealers I’ve worked with but there are some nice technology features like alignment detection on arrival. Service repairs seemed to be done without issue. I will say, the waiting room is not very well kept and is a serious afterthought. Needs some attention and could use a redesign. Better than small shops but not compared to other dealerships. No quite place to work, nothing for kids to do, TV was overly loud, coffee bar lacked options.

Good

Despite the online appointment allowing me to book a time that did not fit with the service team's schedule, they still got me in within a short time. The issue with my Malibu was diagnosed and repaired quickly.

Brandon was great, super friendly and nice, explained things thoroughly, great with communication.

Ben was awesome, got us what we wanted at a price we wanted

My salesperson Cody, was friendly and helpful. I felt like the deal was fair. I felt like the detailing was not the best and they left some empty boxes in the bed of the truck that I had to dispose of when I got home.

The young girl at the service desk was very nice and welcoming. I believe her name was Maddy. Good service by all

Ben was very helpful and pleasant!

on time and made sure my GM points were applied to the bill. Great Job.

The service was done in a timely manner.

Good service

I arrived early and they took my car right away. I waited in their lounge and they told me what they found and fixed the issue and I didn't have to wait very long. I was happy with the time frame they took to fix my car.

Everything was great the service team was really nice. Keep up the great service you provided. Thank you,

Ben was an excellent salesman

Maddie always takes me right away. She is very professional in her job. Never have to wait so long. Great dealership.

Friendly courteous girl at the counter who waited on me. Time it took was also ok ✅

Quick and clean

My salesman, Cody, was excellent completely professional, friendly, which I really appreciated. He made the entire process feel straightforward and low-stress. ​The finance department was equally impressive. They were polite and fast, but what really stood out was their transparency. They actually went a step above what was required and called me after I had already left the dealership to let me know they secured an even better rate for me.

Everyone was kind and tried to be helpful. This service was a quick in and out.

Quite honestly, I’m a bit mad and thinking about emailing your corporate after this survey to DEMAND a free month of pay since you guys FUCKED me for two extra weeks. I was told my car would take two weeks tops. Yeah, I only picked my car up last Wednesday. (03/11/2026 DROP OFF was 02/08/2026 in the evening) That’s a whole fuckin monthnit sat in your lot! After the two weeks, that Tonya woman, her email stopped working for me. Then I called this number which she DEFINITELY called me from and it came up saying; “hello, welcome to Subaru…… the fuck?!? My cars at Frederick Chevrolet!!! That was after two weeks and that’s when I went, okay WHERE THE FUCK IS MY CSR AT?!?!?!!! Cuz after the two weeks, it was like they were afraid to call me or tell me what was up. Yall could have just came out and said, “hey Justin, your cars gonna be here longer then expected”. But ya fuckin didn’t! Oh! And BY THE WAY, before I even dropped my car off to yous. I left her an EMAIL stating that my blow motor went out for my heating and cooling system……. Long story short they said they concluded it wasn’t because of the deer and they couldn’t fix it. The fuck you mean you can’t fix it!? I don’t give a fuck about clauses this that the other. It sat at you fucking shop for a an entire god damn MONTH!!!! And now this woman’s calling me telling me I have to come back to sign something to officially finalize it all. Yeah, you’re fuckin waiting on me now CUZ I HAVE TO FUCKING GO SOMEWHERE ELSE THIS GOD DAMN WEEKEND TO GET MY HEATING/COOLING SYSTEM FIXED since you guys obviously COULDNT. FUCKING PATHETIC!!!!!!!!! Quite honestly I should get all my god damn money back that I put into this because of shitty and unprofessional it was. Cars not even 100% fixed. 🙄 You know where to fuckin reach me if you’d wanna talk. But you won’t. So I’ll be emailing your corporate here shortly. Have fun!!!! 😁

I want to say that nick went above & beyond in regards of the items that was needed for my car to pass inspection . Thank you

Service was quick. Staff remi ded me that inspection was due. I appreciate the alert. It saved me a second trip.

Prompt and professional, no problems, great service

Very easy to do business with. Car was cleaned and ready when we arrived. No issues occurred during the whole process.

amazing!